Pexpay P2P Merchant Policy

*The rules outlined here are applicable to non-CN merchants only

Dear Pexpay P2P merchants,

In order to create a fair, secure, and reliable trading environment for our users on the Pexpay P2P platform, merchants need to abide by the following principles:

General Principles

• Be honest, polite, and fair.
• Be responsible for your ads, confirm the price and quantity before you publish.
• Always make payments, release tokens, and reply to users in a timely manner. Only accept payments in the methods you advertise, and those that are available on Pexpay.
• DO NOT cancel orders arbitrarily and do not appeal maliciously, contact users directly before filing an appeal.
• DO NOT include any sensitive words in your nickname, including but not limited to “Pexpay”, local bank names, and payment method names.
• We do not have any official representatives on all other social media apps or messengers except for Telegram, so please be cautious if someone contacts you and claims they are from Pexpay on other platforms.

Trading Principles

I) Payment and Receipt of Funds

1. Pexpay requires that the account holder’s name on the payment method you use is consistent with the name you used in Identity Verification on Pexpay. If your name is not identical to that on your ID/Passport, please contact the Customer Support team for help.
2. When receiving funds, if the counterparty’s bank account information is inconsistent with his/her verified name on the platform, you should refuse to release the crypto and make a refund to the buyer. Any fee charged by the payment method during this refund process should be covered by the buyer. 
3. When making a payment, if the counterparty uses a non-authenticated account to receive the payment, merchants can cancel the order.
4. You are encouraged to ask for additional identity verifications from the users. However, users have the right to refuse to cooperate. If the users refuse to provide additional information, you are supposed to terminate the trade by refunding the money, canceling the order directly, or asking the Customer Support team to help cancel the order.

Ⅱ) Asset Security

1. Merchants must not participate in any form of transactions involving illegal funds.
2. When the user complains that their bank card is frozen after receiving payment from the merchant, the merchant is required to actively cooperate with Pexpay staff to provide evidence. If the merchant’s bank account is frozen due to the counterparty’s fault, the merchants shall contact local police at once and ask the police to send a query email to case@pexpay.com directly.
3. If the illegal digital assets or illegal funds brought by the merchant flow into Pexpay, resulting in legal risks and the loss of assets for Pexpay and users, Pexpay has the right to disqualify the merchants, ban all his activities and confiscate the security deposit.

Ⅲ) Operating Rules

1. Please read the Merchant Policy carefully.
2. You are not encouraged to trade with users outside the platform. If you trade with users privately, the platform will not bear any responsibility for any losses caused. You should not indicate any personal contacts (social networks, messengers) in the ads, neither in the trading conditions nor in the auto-reply.
3. After completing the payment, if no tokens are received after 15 minutes, you should contact the counterparty directly. If there is no response, contact the Customer Support team immediately.
4. You must not make a small amount of transfer to the user's bank account for testing purposes without the user's consent.
5. You are limited to post 2 online ads with the same direction/same crypto pair

If you were to post 2 online ads with the same direction/same crypto pair, the price difference of the ads should be > or = 1% between the ads.

5. You are not allowed to post links to third-party resources in the “remarks” or “auto-reply” sections, especially with links to other Exchanges/P2P/OTC platforms.
6. We may hide or close your ad if you violate the Merchant Guidelines or Trading Policy without prior notice. 

Ⅳ) Disqualification

You may be disqualified if one of the following conditions exists:

1. You do not cooperate with our customer support team when processing the appeal order or delaying the trading process.
2. You charge extra fees or commissions to the user in any form.
3. You contact the user to carry out transactions outside the Pexpay platform.
4. You leak the user's name, contact information, address, and other related information.
5. You spread bad information that affects Pexpay.
6. You gain an advantage by unfair competition.
7. You use more than one merchant account (multi-accounts) to take advantage of trading, or block assets of other merchants.

*Detailed rules for merchant management