Crypto scams are emerging as the market becomes more popular. Pexpay encourages users to be cautious and take the necessary actions to protect themselves from falling victims to these scams.
Common Cryptocurrency Scams
Scammers are using new ways to find their next target, we, therefore, recommend you to stay alert to possible scams at all times. Here are some common examples:
1. Impersonating Pexpay staff
Scammers might impersonate the Pexpay Customer Service team and contact you outside of our official channels. Please note that Pexpay Support staff will never ask you to reveal any sensitive information or send money to any address for any reason. If you suspect that you are chatting with a scammer, please report your case to our customer support immediately.
2. Phishing attack
Phishing is a fraudulent attempt to obtain sensitive information, such as your username, password, 2FA code, by disguising as Pexpay in emails, fake websites and social media accounts, instant messages, etc.
Phishing attack protection requires steps to be taken by both users and Pexpay. Here are some of the steps you can take to protect yourself:
- Enable Two-Factor Authentication (2FA), such as Google Authenticator, or SMS. Never disclose your backup keys to anyone or on any website;
- Enable the anti-phishing code to add multiple protections to your emails;
- Always upgrade your browser to the latest version as they will warn users of phishing or unsafe high-risk websites;
- Always log in to Pexpay through the official website:
- We also recommend you check and verify whether an SSL certificate is given for the domain name *.pexpay.com or *.pexpay.co.
Please report any Pexpay phishing sites you see to our customer support immediately.
3. Fake law enforcement messages
Scammers might also impersonate law enforcement authorities and ask you to take immediate action, or your account will be frozen.
For example, they would say that your account has received funds from illegal sources and is being investigated for money laundering. You will be asked to disclose sensitive information of your account or transfer funds to the scammer’s account to “verify” your identity.
When you receive these messages, do not reply or disclose your account information. Please note that law enforcement authorities will not contact you directly on the grounds that your account is at risk of money laundering, nor ask for your password or make a transfer to unknown accounts.
You can pay attention to official Pexpay announcements for the latest updates. Please also report any fake messages to our Pexpay support for assistance.
Official Channels
- Twitter: https://twitter.com/Pexpay_official
- Facebook: https://www.facebook.com/pexpay.official
- Telegram(EN):https://t.me/pexpayofficial
- Telegram(CN): https://t.me/pexpaycn
- Telegram(RU): https://t.me/PexpayRUCommunity
Security Tips
You should:
- Never share your password with anyone;
- Never return any calls from someone claiming to be a Pexpay employee or Pexpay Support team;
- Never send money to anyone claiming to be a Pexpay employee;
- Enable Two Factor Authentication (Google Authenticator, or SMS Authentication).