How Pexpay Keeps Your Assets Safe – English

Key Takeaways:

Pexpay is a peer-to-peer (P2P) trading platform where users can directly buy and sell cryptocurrency with other users. At Pexpay, users can decide the price they want to pay to acquire the crypto and choose their preferred payment method.
Pexpay takes the safety of your crypto seriously. Especially since cryptocurrency became more popular in the past years, the cryptocurrency market has faced many new issues, such as prevalent scams.
To ensure that your assets are safe from scammers, Pexpay has developed an advanced risk control system to secure transactions. This system keeps our users’ data and cryptocurrency safe.

Is Pexpay safe?

Even though Pexpay is not a regulated entity in any country that is available, it has a KYC (Known Your Customer) process to secure the marketplace. Pexpay requires its users to use ID verification and two-factor authentication, using Google Authenticator.

Additionally, the platform provides an escrow service that holds the crypto in escrow until both parties have fulfilled the trade. Pexpay’s 24/7 customer service is always available to solve any inquiries and issues.

Secure transactions with escrow service

Each Pexpay transaction is protected by our escrow service, which ensures that counterparties in a transaction are protected from attempts by either parties to act in bad faith.

You may wonder how escrow service keeps your assets safe. Under the escrow service, your crypto will be held in escrow after you place a sell crypto order, until the transaction is completed successfully by both parties. If the buyer doesn’t send you the money, you can initiate an appeal, Pexpay Customer Support will then investigate the case and return the crypto to your wallet.

Initiate an appeal when there is a disagreement

Before initiating an appeal, remember that you can contact the trade counterparty via chat. It is faster to reach an agreement with your counterparty than to start an appeal. However, if communication fails and you cannot agree to a solution, you can always appeal your case.

Please keep in mind that when an order is in appeal status, the cryptocurrency will remain frozen until the case is resolved. Our customer service will communicate with both parties involved in the dispute by email and help to resolve the problem.

24/7 Customer Support

In addition to the smooth, clean and adaptable user experience on Pexpay, you can also expect a robust customer support system when you need to troubleshoot an issue.

Pexpay is built with customer support in mind thanks to its 24/7 access to a dedicated support team to help resolve Pexpay merchants’ inquiries and issues in a timely manner.

Merchant application to post an advertisement

On top of the KYC (Know Your Customer) requirement that all the users need to complete in order to trade on Pexpay, we request extra proof of prior experience and reputation in P2P trading in order to be eligible to publish ads.

In this way, we are able to provide a secure marketplace, with trusted peer-to-peer traders. If you are interested in publishing advertisements, you can apply here to become a Pexpay merchant.

Zero fees

Pexpay merchants enjoy zero handling fees, as well as various regional rebate programs. Advertising on Pexpay is completely free, which means that the barrier to entry is relatively low.

To ensure the safety and mutual trust of both parties for each transaction, we ask users to complete KYC (Know Your Customer) certification, which can also help us better understand our users.

Learn more about Pexpay:

Disclaimer: Your use of the Pexpay P2P services and all information and other content (including that of third parties) included in or accessible from the Pexpay P2P services is at your sole risk. Our only responsibility is to handle crypto transactions. All payments are final upon completion unless otherwise required by law. Pexpay P2P platform has neither the rights nor the obligations to resolve any disputes arising from a completed payment. Neither Pexpay P2P platform nor merchants shall be responsible for your loss in a completed payment.